DiamondHouseAZ.com Policies
The Diamond House stands behind the merchandise it sells. For this reason, every purchase includes the Diamond House Guarantee.
Best Price Guarantee
The Diamond House encourages all consumers to shop for the best deal. It is the Diamond House mission to bring every consumer the best price. For this reason, the Diamond House will meet or beat anyone’s price on any certified diamond weighing over 0.50ct.
30 Day Money Back Guarantee
Every purchase can be returned within 30 days of purchase for a full reimbursement if the merchandise is returned in its original condition. The Diamond House understands that this is a big investment and in many cases is made during an emotional time in ones life. For this reason, the Diamond House wants their customer to feel relaxed in their purchase.
Lifetime Diamond Exchange Guarantee
Every purchase of a certified diamond weighing over 0.50ct can be exchanged anytime for full credit of original purchase price toward any jewelry item sold at the Diamond House. The Diamond House is able to provide this trade-in policy because the Diamond House buys diamonds inexpensive and sells the same diamonds for a small amount over their cost. For this reason and because diamonds are always going up in value (due to their rarity), the Diamond House is always able to offer their customers a fantastic value. Diamonds, like gold, have always been a prosperous commodity if bought right. What other company in any industry can offer such a value?
Lifetime Maintenance Guarantee
Because service is #1 at the Diamond House, each purchase includes free lifetime finger sizing, polishing, cleaning, rhodium plating and repair against any manufacturer jewelry defects.
Lifetime Appraisal Guarantee
Every diamond purchase comes with an insurance replacement value appraisal in case of loss or theft. These appraisals are no good unless they are insured with an insurance company. The Diamond House recommends adding your diamond jewelry to your homeowner’s policy, renters’ insurance or a private jewelry insurance company such as Jeweler’s Mutual. Because diamonds are always increasing in value, it is important to have updated appraisals at least every five years which should be filed with your insurance company. As long as the jewelry was purchased at the Diamond House, there will never be any charge for an appraisal.
Insured Shipping Guarantee
Every diamond that is shipped from the Diamond House is insured by the Diamond House from the moment it leaves the Diamond House to the moment the merchandise is received (physically signed for) by our customers. After the merchandise is received by the customer, it is solely the consumer’s responsibility to ensure that their merchandise is insured.
